General terms of use of the site

Dear users, please read the current terms of use and privacy of the site:

1. Subject

These general terms and conditions govern the relationship between Konopshop Ltd., representing the site (Store) and users of its content (you). By viewing the pages, registering an account or sending an order through the site means that you agree, accept and agree to abide by these Terms of Use.

2. Details of the trader

Konopshop Ltd. is a company registered under the Commercial Law of the Republic of Bulgaria with registered office in Ruse, 5 Mutkurova Str., 3rd floor, email address and UIC: 206174488

3. Definitions

- User - any person, natural or legal, who uses the site of Konopshop Ltd. in any way, including but not limited to viewing it, making orders from it, buying, returning goods and more.

- Profile - a section of the site, accessible via email address and password, which allows the User to send an Order that contains information and data necessary for delivery, which the User has voluntarily provided.

- Order - functionality of the site, which initiates electronic communication and generates an order document through which the User declares to the Merchant, through the site, his intention to enter into a contract for sale of goods and services offered in it.

- Goods and Services - All products offered on the pages and subpages of with announced price and VAT included

- Personal data - information about an individual that reveals his physical, psychological, mental, family, economic, cultural or social identity.

4. Order

The ordering process is easy and fast. You need to add at least one product to the cart by clicking the "Add" button. In the next step, you have the opportunity to continue shopping or view the products you have already added to your cart, accurate information about the price of the products, their quantity, the amount of taxes and the delivery price, if applicable. To order successfully you will need to provide contact information - two names, phone, email address; shipping address; method of payment. The order is sent to the Merchant by clicking the "Order" button. If the order is successfully placed, you will receive a confirmation of the order on the email you specified. We may contact you by phone for further confirmation or clarification of delivery details of your order.

The minimum amount for successful sending of an order is BGN 20 with VAT. The system will not allow you to complete your order otherwise.

5. Payment

Payment of orders is made only upon delivery with the cash on delivery service.

6. Delivery

Deliveries are made with the courier company "Econt", to your address or to the office of "Econt". In case of impossibility of delivery (you are not at the specified address or you do not answer the calls of the supplier), your order will be detained for three days by the courier company, after which it will be returned to us.

Delivery of orders over BGN 50 with VAT is free.

7. Cancellation of order and return

You have the right to return any product according to art. 55, para. 1 of the CPA, within 14 days of receipt of the goods, provided that it is returned in the form in which it was received without being used. Exceptions to this rule are explicitly regulated in the Consumer Protection Act.

When returning or replacing a product, the costs of returning the products are at your expense. In case of discrepancy between the received and ordered products or inaccuracy on our part, these costs are at our expense.

The value of the products (excluding the cost of delivery) is refunded by bank transfer to your personal account within 14 days from the date on which you notified us of your refusal to order by phone 0877 151 124 or through the functionality of the section My account on the site

The opt-out is designed to allow you to view the product as you would in a store, and does not grant the right to use the product for 14 days free of charge. We reserve the right to refuse a return or exchange if we find that the returned products have been used or in a damaged trade due to the fault of the Customer.

8. Prices

All prices are in Bulgarian levs with VAT included. The prices of the products do not include the delivery price. The delivery price is calculated automatically by the system and is added to the total amount before the order is finalized.

9. Processing of personal data

According to the requirements of the Bulgarian legislation for the protection of persons regarding the processing of personal data and their free movement, with subsequent changes and additions, Konopshop Ltd. is obliged to process personal data under conditions guaranteeing their storage and prevention of accidental loss and only for these purposes. The purpose of data collection is: notifying Users of information related to their profiles, notifying Customers of the status of their orders, commercial activities, advertising of goods and services, marketing, advertising, media, administrative, research, market research, to monitor and monitor sales and customer behavior. By filling in the data in the form for creating an Account or Order, including through the function Order as a Guest, the User declares and accepts unconditionally that his personal data will be included in the database of Konopshop Ltd., and gives his explicit and unambiguous consent to all these data. to be used and processed without territorial and / or time limit by Konopshop Ltd., its partners and partners for activities such as, but not limited to, commercial activities, for product and service promotions, marketing, advertising, administrative, research, market research , to monitor and monitor sales and consumer behavior. The user also gives his explicit and unambiguous consent that these data can be transferred to and processed by Konopshop Ltd., its related parties, partners and other third parties in the country and abroad. The user agrees and allows Konopshop Ltd. to provide his personal data to other companies with which he is in partnership, but only if the latter have undertaken to store and process them in accordance with the law. The User can receive an exact copy of the data stored for him, as well as request that they be deleted by stating this unequivocally to the email or through the functionalities provided in the My Account section, if the User is a registered user.

Last update of these General Terms and Conditions: 01/08/2020

Required cookies

Mandatory cookies are required for the operation of the website and cannot be excluded. They are usually made in response to actions taken by you that constitute a request for services, such as setting your preferences to protect your personal information, logging in to the site, or adding items to your cart.

You can set your browser to block or notify you of these cookies, but in this case some parts of the site will not work properly. These cookies do not store information that may be personally associated with you.

This also applies to session identification cookies.

Traffic cookies

These cookies allow us to count visits and traffic sources so that we can measure and improve the performance of our site. They help us understand which pages are the most popular and which are the most unpopular, as well as see how visitors navigate the site.

To provide this service, we use Google Analytics, which uses first-party cookies. The collected data is processed by Google and is not provided to third parties.

The information we receive through the use of these cookies is anonymous and we do not attempt to identify you or influence your use of the site when you visit it.

Information for online resolution of consumer disputes according to art. 14, para. 1 of the ODR (Online Dispute Resolution Regulation):

According to the provisions of Art. 14, para. 1 of the ODR, the European Commission provides one of its platforms for consumers to resolve online disputes. The platform ( allows for out-of-court settlements on disputes related to online purchases and service contracts.